Qtoys Montessori Size Puzzle

Due to the keep increasing shipping cost, we regretfully no longer able to offer a flat rate shipping in order to stay afloat as a small business.

Our shipping rates are as follows:

FLAT RATE standard shipping is Australia Wide

Up to 0.5 kg $11

0.5 - 1 kg $15

1-3 kg $19

3-5 kg $22

Over 5 kg $30

Express shipping $30 (only available for order up to 5kg).

Local delivery is $7 (part of your shipping fee will be refunded if we see that you are still within 10km from our areas).

Free Local pick up once appointment is booked and confirmed.

DISPATCH AND DELIVERY TIME

All orders will be packed and dispatched within 1 to 3 days once it’s placed on business days.

We ship all orders via Australian Post (regular post) or Courier depending on your address and tracking number will be provided via email.

Delivery time via regular post is usually between 2-10 working days depending on your location.

Note:

Growing Little Folks will not be responsible for any lost or stolen product after it's delivered.

LOST-IN-TRANSIT ITEMS

Items will not be considered lost-in-transit until at least three weeks have passed since their date of lodgement. We can not replace item lost-in-transit or otherwise addressed until an investigation has been completed by Australia Post or the courier service used to deliver those items.

INTERNATIONAL SHIPPING

We are now offering shipping to international customers in the United States, Canada, and South East Asia. 

Your order will be dispatched in 1 to 3 business day once it's placed on business days. We ship all orders via courier Sendle (regular post) and tracking number will be provided via email.

Delivery time via regular post is usually between 10-15 working days depending on your location.

NOTE: GROWING LITTLE FOLKS WILL NOT ACCEPT RESPONSIBILITY FOR CUSTOM FEES OR DELAYS

Refund Policy

Faulty Item

Your order will be personally checked and packed carefully to ensure it arrives safely to you.

In an unlikely event that the product you receive is faulty, please notify us within 15 days and we will be happy to replace the item at no cost for you.  

Our policy will last 15 days and unfortunately, we can not offer you a refund once those 15 days pass.

Please send all your queries through growinglittlefolks@gmail.com with your order number and the photo of the item you believe to be faulty.

All items must be returned unused, in its original packaging and in the same condition as you receive them.

Refund

Once your returned item is received and inspected, we will send you an email to notify you if your refund will be approved. If approved, your refund will be processed and a credit will be applied to your original method of payment, within a certain amount of days.

At Growing Little Folks, we value our customers and would love you to have the best experience shopping with us.

Unfortunately, we do not offer a refund or exchange for a change of mind.

We also do not except a refund for SALE items.